Yes! We offer customization options for certain items, like the champagne wall, favor wall, and soft play rentals. We can work with you to tailor the decor and setup to match your event theme.

During checkout, you’ll fill out a form where you can list your preferred colors or phrases.

Yes! We’ll follow up to confirm your customization details before your event to make sure everything is just right.

Customers may cancel up to 5 days before the event and receive a full refund. Cancellations made less than 5 days before the event will result in a 50% cancellation fee.

Each rental includes the equipment you’ve selected, delivery, setup, and takedown services. Some items may come with additional accessories or supplies (e.g., popcorn kernels, oil, or serving bags). For specific details, check the product descriptions on our website.

Yes! We provide delivery, setup, and takedown for all rentals within 20 miles of 44060. Delivery fees may apply for locations outside of our standard delivery zone at $2/mile. Please contact us for a delivery quote if you are outside of our standard service area.

Yes, most of our items are suitable for both indoor and outdoor events. If you’re planning an outdoor event, please let us know in advance, as some rentals require flat, dry areas to ensure safety.

Yes, for certain items like the bounce house, we recommend having a designated supervisor to ensure safe use, especially for younger guests. We can provide guidelines on proper use during setup.

When the rental items arrive, inspect them immediately. If you notice any defects or issues, please notify Playful Occasions right away. We want to ensure everything is in good condition for your event.

You are responsible for ensuring that the rental items are used properly. If any damage occurs due to misuse or neglect, you will be liable for the repair or replacement costs. If the items are damaged during normal use, Playful Occasions will take care of repairs or replacements at no additional cost.

We prioritize safety and do not set up inflatables in winds exceeding 15 MPH or in rainy conditions. If weather conditions are not suitable for safe use, you will receive a 100% refund of the booking amount. Please make sure to keep an eye on weather forecasts, as weather-related cancellations are not the responsibility of Playful Occasions.

Rules for Soft Play and Inflatables: Supervision: Adult supervision is required at all times when children are using the equipment. Prohibited Substances: No shoes, pets, face paint, glitter, or food and drinks are allowed on or inside the equipment. Safety Guidelines: Ensure shoes and sharp objects are removed before entering, and no roughhousing or flips are allowed. Environmental Restrictions: Equipment must be set up on flat, clean surfaces. Playful Occasions reserves the right to refuse setup in unsafe conditions.

🎉 Book Your Fun Pick your rental, add it to your cart, and check out online—easy peasy! Full payment is required at checkout for a flat, full-day rate. No hourly fees, no hidden costs! 📋 Share Your Event Details Fill out the form at checkout with your event info. If your package includes balloon colors or customization, let us know your preferences! 📩 Confirmation & Follow-Up You'll get a confirmation email right after booking. If we have any questions, we’ll reach out! A few days before your event (3-5 days), we’ll send a friendly reminder to confirm everything is set. That’s it! Simple, stress-free, and ready for a playful celebration. 🎈✨

Yes! To book with Playful Occasions, your order subtotal must be at least $150 before taxes and fees. Why is there a minimum order? Every celebration deserves a seamless, stress-free setup, and our minimum order helps make that happen! It allows us to provide high-quality rentals, handle delivery and setup with care, and ensure your event is filled with fun—without any hidden fees or hourly charges. What happens if my order is below $150? If your subtotal doesn’t meet the $150 minimum, you won’t be able to check out. But don’t worry—there are plenty of ways to elevate your event! Consider adding more interactive rentals, stylish décor, or playful extras to make your celebration even more special.